{"id":4126,"date":"2025-06-28T12:27:51","date_gmt":"2025-06-28T12:27:51","guid":{"rendered":"https:\/\/zinaevents.com\/?page_id=4126"},"modified":"2025-07-12T16:15:47","modified_gmt":"2025-07-12T16:15:47","slug":"pick-up-returns-procedure","status":"publish","type":"page","link":"https:\/\/zinaevents.com\/en\/pick-up-returns-procedure\/","title":{"rendered":"Pick up &amp; Returns Procedure"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4126\" class=\"elementor elementor-4126\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-87cf1d4 e-flex e-con-boxed e-con e-parent\" data-id=\"87cf1d4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1804818 elementor-widget elementor-widget-heading\" data-id=\"1804818\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Prior to your pick up appointment<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d174364 elementor-widget elementor-widget-text-editor\" data-id=\"d174364\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li>Once we\u2019ve received the payment for your order, your order is printed at the store.<\/li><li>Your order will be prepped and cleaned 1 \u2013 2 business days prior to your scheduled pick up date.<ul><li>If there are any damages or loss (by previous customers) to the items you\u2019ve booked, this will be the time that we contact you via email to notify you. You may opt for a swap or a refund for that item.<\/li><\/ul><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-546aa5c elementor-widget elementor-widget-image\" data-id=\"546aa5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"766\" height=\"618\" src=\"https:\/\/zinaevents.com\/wp-content\/uploads\/2025\/06\/xvxzv.png\" class=\"attachment-large size-large wp-image-4131\" alt=\"\" srcset=\"https:\/\/zinaevents.com\/wp-content\/uploads\/2025\/06\/xvxzv.png 766w, https:\/\/zinaevents.com\/wp-content\/uploads\/2025\/06\/xvxzv-300x242.png 300w, https:\/\/zinaevents.com\/wp-content\/uploads\/2025\/06\/xvxzv-600x484.png 600w\" sizes=\"(max-width: 766px) 100vw, 766px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e762d40 e-flex e-con-boxed e-con e-parent\" data-id=\"e762d40\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6a26c05 elementor-widget elementor-widget-heading\" data-id=\"6a26c05\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">During your pick up<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ce513a elementor-widget elementor-widget-text-editor\" data-id=\"5ce513a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li>Check the quantity and condition of all rentals<ul><li>See any cracks, chips, dust, or dents? List them all in the conditions report and avoid any cleaning\/damages fees during your returns! Spend some time here to make sure that you don\u2019t get stuck with additional cleaning\/damages fees. If you waive your rights here and don\u2019t inspect the rentals yourself, we will use our latest inventory conditions report to assess the cleaning\/damages fees that might incur if the rentals are returned to us not in the same condition as when we prepped it.<\/li><\/ul><\/li><li>Fill up the conditions report for any defects or missing components<ul><li>We won\u2019t charge you damages\/loss fee if you return the rentals in the same condition that you got it in! If this section of the report is left empty, you\u2019ve acknowledged that you\u2019ve received everything in good condition. By filling up this report and by doing point #1, you\u2019ll know exactly the condition of each rental and any cleaning\/damages fees will not take you by surprise!<\/li><\/ul><\/li><li>Read the rental agreement<ul><li>We know this part isn\u2019t fun, but these policies are here to protect both parties. Just because you didn\u2019t read it, doesn\u2019t mean you\u2019re not liable for the rentals as per listed in the rental agreement and contract. So, read up!<\/li><\/ul><\/li><li>Fill up and sign the rental agreement once you\u2019ve done point 1,2, and 3.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6bd73f9 elementor-widget elementor-widget-image\" data-id=\"6bd73f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"755\" height=\"314\" src=\"https:\/\/zinaevents.com\/wp-content\/uploads\/2025\/06\/xzvxzv.png\" class=\"attachment-large size-large wp-image-4132\" alt=\"\" srcset=\"https:\/\/zinaevents.com\/wp-content\/uploads\/2025\/06\/xzvxzv.png 755w, https:\/\/zinaevents.com\/wp-content\/uploads\/2025\/06\/xzvxzv-300x125.png 300w, https:\/\/zinaevents.com\/wp-content\/uploads\/2025\/06\/xzvxzv-600x250.png 600w\" sizes=\"(max-width: 755px) 100vw, 755px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-96639c7 e-flex e-con-boxed e-con e-parent\" data-id=\"96639c7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5cb2fc0 elementor-widget elementor-widget-heading\" data-id=\"5cb2fc0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Once you\u2019ve left the storage<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19d5c1a elementor-widget elementor-widget-text-editor\" data-id=\"19d5c1a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li>Take care of the rentals till your returns<ul><li>You\u2019re responsible for all of the rentals as listed in the invoice till they are returned to us at the storage in the quantities and quality as how you\u2019ve received them during the pick up. Cleaning\/damages\/loss fees will apply if the rentals returned to us is not in the quantities listed in the invoice or if the quality doesn\u2019t match the conditions report.<\/li><\/ul><\/li><li>Clean the rentals after you\u2019ve used them<ul><li>If you\u2019d like to avoid any cleaning fees, make sure you clean the rentals prior to your returns! This includes food &amp; drinks stains, glue or tape stains, candle wax residue and etc.<\/li><\/ul><\/li><li>Pack and transport the rentals appropriately<ul><li>Make sure you pack the rentals properly to transport it back to us, we recommend reusing the bubble wrap we\u2019ve provided. Newspaper works well too, and to protect rentals against scratches, cling wrap works the best! Damages fees applies if the rentals gets damaged during transportation and will be taken out of the security deposit.<\/li><\/ul><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dbfa24a elementor-widget elementor-widget-image\" data-id=\"dbfa24a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"760\" height=\"322\" src=\"https:\/\/zinaevents.com\/wp-content\/uploads\/2025\/06\/xzvxzcv.png\" class=\"attachment-large size-large wp-image-4133\" alt=\"\" srcset=\"https:\/\/zinaevents.com\/wp-content\/uploads\/2025\/06\/xzvxzcv.png 760w, https:\/\/zinaevents.com\/wp-content\/uploads\/2025\/06\/xzvxzcv-300x127.png 300w, https:\/\/zinaevents.com\/wp-content\/uploads\/2025\/06\/xzvxzcv-600x254.png 600w\" sizes=\"(max-width: 760px) 100vw, 760px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b83e13e e-flex e-con-boxed e-con e-parent\" data-id=\"b83e13e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6acf590 elementor-widget elementor-widget-heading\" data-id=\"6acf590\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">For your returns<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d2e90a elementor-widget elementor-widget-text-editor\" data-id=\"3d2e90a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li>Return the rentals on time<ul><li>And avoid any late fees! We deduct 20% of the security deposit for every day the rentals are returned late to us. We will also deduct any amount we\u2019ve had to refund other customers that has booked the same items during the late return period on top of the 20% daily deduction.<\/li><\/ul><\/li><li>Be present during the returns inspection<ul><li>We will check if the rentals were returned to us in the same condition as listed in the conditions report. Any fees for cleaning, damages, and\/or loss beyond what\u2019s listed in the conditions report and invoice will be taken out of the security deposit!<\/li><\/ul><\/li><li>Claim your security deposit within 2 weeks<ul><li>Thank you for returning all of our rentals in the exact quantity and in good condition! As of November 2017, we no longer hold any security deposit for more than 2 weeks once the \u201cSecurity Refund\u201d process has been initiated via email once the returns has been made. We\u2019ll send over another reminder if we haven\u2019t heard back from you in a couple of business days.<\/li><\/ul><\/li><li>Returns Packaging<ul><li>All rented items to be returned in the condition as it was collected (includes packaging).<\/li><li>All furniture to be wrapped as how it was collected. We will deduct from your security deposit if the item is not wrap properly. All items to be wrapped and returned as per rented condition. All furniture to be wrapped in a new cling wrap.<\/li><\/ul><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f01f91b elementor-widget elementor-widget-image\" data-id=\"f01f91b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"212\" height=\"300\" src=\"https:\/\/zinaevents.com\/wp-content\/uploads\/2025\/06\/12-212x300-1.jpg\" class=\"attachment-large size-large wp-image-4134\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d6fbdd4 e-flex e-con-boxed e-con e-parent\" data-id=\"d6fbdd4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2ef5c36 elementor-widget elementor-widget-heading\" data-id=\"2ef5c36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Important note for ALL customers<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd2ef68 elementor-widget elementor-widget-text-editor\" data-id=\"bd2ef68\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div id=\"primary\" class=\"content-area\"><main id=\"main\" class=\"site-main\" role=\"main\"><\/main><article id=\"post-2248\" class=\"post-2248 page type-page status-publish hentry clearfix\"><div class=\"entry-content\"><p>You have rights, so don\u2019t simply waive them! If you have waived your rights to:<\/p><ul><li>read the contract or rental agreement prior to signing it<\/li><li>inspect the rentals during pick up for quantity and quality<\/li><li>to fill up the conditions report accurately<\/li><li>be present during the returns inspection to verify quantity and quality<\/li><\/ul><p>The policies and terms of the rental agreement still applies! So, read up and stay safe! You can read more on our Terms &amp; Conditions\u00a0<a href=\"https:\/\/zinaevents.com\/en\/terms-conditions\/\" target=\"_blank\" rel=\"noopener noreferrer\">here<\/a>.<\/p><p>Need a handy checklist for your pick up and returns? Download it\u00a0<a href=\"https:\/\/zinaevents.com\/wp-content\/uploads\/2025\/07\/checklist.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">here!<\/a><\/p><\/div><footer class=\"entry-footer\"><\/footer><\/article><p>\u00a0<\/p><\/div><div id=\"secondary\" class=\"widget-area\" role=\"complementary\">\u00a0<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Prior to your pick up appointment Once we\u2019ve received the payment for your order, your order is printed at the store. Your order will be prepped and cleaned 1 \u2013 2 business days prior to your scheduled pick up date. If there are any damages or loss (by previous customers) to the items you\u2019ve booked, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4126","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/zinaevents.com\/en\/wp-json\/wp\/v2\/pages\/4126","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zinaevents.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/zinaevents.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/zinaevents.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/zinaevents.com\/en\/wp-json\/wp\/v2\/comments?post=4126"}],"version-history":[{"count":16,"href":"https:\/\/zinaevents.com\/en\/wp-json\/wp\/v2\/pages\/4126\/revisions"}],"predecessor-version":[{"id":4700,"href":"https:\/\/zinaevents.com\/en\/wp-json\/wp\/v2\/pages\/4126\/revisions\/4700"}],"wp:attachment":[{"href":"https:\/\/zinaevents.com\/en\/wp-json\/wp\/v2\/media?parent=4126"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}